Strategic Planning & Leadership Flashcards

In Kotter's 8-step change model, what is the first step?

Answer: Create a sense of urgency

Kotter begins by building urgency so people see why change is needed.

Which PESTEL factor would include a new data privacy regulation affecting the business?

Answer: Legal

Laws and regulations fall under the Legal factor, though Political is closely related.

According to Hersey and Blanchard's Situational Leadership, a team with low competence but high commitment needs which style?

Answer: Coaching/Directing

Enthusiastic beginners need high direction with some encouragement.

A company that competes by being the lowest-cost producer in its industry is following which of Porter's generic strategies?

Answer: Cost leadership

Cost leadership aims for the lowest operating cost to win on price or margin.

Which statement best describes a strategic objective that follows the SMART criteria?

Answer: Increase repeat-customer rate from 40% to 50% by December 31

It is specific, measurable, time-bound and achievable, unlike vague aspirations.

Scenario planning is most useful for a general manager when:

Answer: The future is highly uncertain and multiple outcomes are plausible

Scenario planning prepares the organization for several possible futures rather than one forecast.

Which stage of Tuckman's team development model involves conflict as members compete over roles and approaches?

Answer: Storming

Storming is the stage where disagreements and power struggles surface.