CGM Technology & Innovation Management Flashcards

Which of the following describes a key risk of technology adoption that general managers must manage?

Answer: Resistance to change and inadequate user training

Employee resistance and insufficient training are among the most common reasons technology adoption projects fail.

What is a 'technology roadmap' used for in strategic management?

Answer: Aligning technology investments with business goals over a defined time horizon

A technology roadmap visually aligns planned technology initiatives with business objectives across a defined timeline.

Artificial intelligence (AI) tools in the workplace are BEST governed through:

Answer: Clear policies covering acceptable use, data privacy, and ethical considerations

AI governance requires policies that address acceptable use, privacy, bias, and accountability to ensure responsible and effective deployment.

In change management related to technology projects, the Prosci ADKAR model refers to:

Answer: A five-stage model describing the individual journey through change: Awareness, Desire, Knowledge, Ability, Reinforcement

ADKAR describes the five building blocks needed for an individual to change successfully: Awareness, Desire, Knowledge, Ability, and Reinforcement.

A general manager wants to use data analytics to improve decision-making. Which type of analytics PREDICTS future outcomes based on historical data?

Answer: Predictive analytics

Predictive analytics uses historical data and statistical models to forecast future events or behaviors.

When evaluating whether to build or buy a technology solution, the 'buy' decision is MOST appropriate when:

Answer: A mature off-the-shelf solution meets the organization's needs at lower cost

Off-the-shelf solutions are preferable when they adequately address business needs and offer better cost efficiency than custom development.