CGI Teaching & Communication Techniques 2

Question 1

In the communication process, which three elements are required for effective communication?

Accepted Answer

Source, symbols, and receiver

Answer

The FAA Aviation Instructor's Handbook identifies the source, the symbols, and the receiver as the three basic elements of communication.

Question 2

An instructor uses the term 'adverse yaw' with a student who has never flown, and the student nods but clearly does not understand. Which barrier to communication is most evident?

Accepted Answer

Lack of common experience

Answer

Communication fails when the receiver has no experience base that gives meaning to the words the source uses.

Question 3

Which barrier to communication occurs when an instructor speaks in broad general terms such as 'aircraft systems' instead of naming specific items?

Accepted Answer

Overuse of abstractions

Answer

Abstract words call up general concepts that differ between people, so concrete terms are needed to convey specific meaning.

Question 4

A student hears 'roger' and assumes it means 'I will comply.' What type of communication barrier is this?

Accepted Answer

Confusion between the symbol and the symbolized object

Answer

Words are only symbols, and the barrier arises when a word is taken to mean something other than what the source intended.

Question 5

Noise from a nearby run-up area making it hard for a student to hear a preflight briefing is an example of which barrier?

Accepted Answer

Physical interference

Answer

Interference includes physical factors such as noise or temperature that disrupt the reception of a message.

CGI - Certified Ground Instructor Practice Test

CGI - Certified Ground Instructor Practice Test

CGI Teaching & Communication Techniques 2