Stakeholder Management and Communication Flashcards

In IT governance, identifying stakeholders PRIMARILY helps an organization to:

Answer: Understand who has interests in and influence over IT decisions

Stakeholder identification maps out who has interests or influence so governance structures can engage the right people in IT decisions.

A stakeholder communication plan in IT governance PRIMARILY serves to:

Answer: Ensure the right information reaches the right stakeholders at the right time

A communication plan systematically ensures stakeholders receive timely, relevant information that supports informed governance decisions and engagement.

Which stakeholder group is MOST critical to engage when defining IT governance principles?

Answer: Board of directors and senior executive leadership

The board and senior executives set organizational direction and must own IT governance principles for them to carry authority and alignment with strategy.

A CGEIT candidate identifies that IT governance decisions are being made without input from business unit leaders. This MOST likely results in:

Answer: IT investments misaligned with actual business needs

Excluding business unit leaders from IT governance decisions leads to misalignment between IT investments and the actual needs of the business.

Which approach BEST supports ongoing stakeholder engagement in IT governance?

Answer: Regular governance forums with structured reporting and feedback mechanisms

Regular forums with structured reporting and feedback create two-way engagement, keeping stakeholders informed and enabling them to influence governance.

A 'RACI matrix' in IT governance is PRIMARILY used to:

Answer: Clarify who is Responsible, Accountable, Consulted, and Informed for governance activities

A RACI matrix defines roles and responsibilities for governance activities, preventing confusion about who makes decisions versus who provides input.