Stakeholder Management and Communication Flashcards

Which stakeholder mapping technique categorizes stakeholders by their level of power and interest?

Answer: Power-Interest Grid

The Power-Interest Grid maps stakeholders into quadrants based on their influence and interest level, guiding how much engagement effort to invest in each group.

A CGEIT practitioner discovers that IT governance decisions are not being cascaded to operational teams. The BEST corrective action is to:

Answer: Establish a structured communication cascade from governance bodies to operational levels

A communication cascade ensures governance decisions are translated and communicated down to the operational teams who must act on them.

In CGEIT, 'informed stakeholders' in a RACI matrix are BEST described as those who:

Answer: Receive updates on decisions and outcomes but do not participate in making them

Informed stakeholders are kept in the loop about outcomes and decisions but are not part of the decision-making or consultation process.

Which factor MOST determines the frequency of IT governance reporting to stakeholders?

Answer: The stakeholder's role, decision-making needs, and the volatility of the IT environment

Reporting frequency should match how often stakeholders need information to make decisions, adjusted for how rapidly the IT environment is changing.

An IT governance committee consistently has poor attendance from business leaders. The MOST effective remedy is to:

Answer: Redesign meeting agendas to focus on business-relevant decisions and value

Business leaders attend when meetings are relevant to them — aligning governance agendas to business decisions increases meaningful participation.

Which outcome BEST indicates that an organization's IT governance communication is effective?

Answer: Stakeholders make timely, informed IT-related decisions aligned with business strategy

Effective governance communication is evidenced by stakeholders being able to make timely, strategy-aligned IT decisions using the information they receive.