Stakeholder Management and Communication Flashcards

When presenting IT governance results to a board of directors, the MOST appropriate format is:

Answer: Executive dashboard with KPIs, risks, and decisions required

Boards need concise, strategic information including KPIs, key risks, and decisions they must make — not operational or technical detail.

Stakeholder resistance to IT governance initiatives MOST often stems from:

Answer: Lack of clear communication about the purpose and benefits of governance

When stakeholders don't understand why governance exists or how it benefits them, resistance is a natural response to perceived bureaucracy.

An IT governance framework's effectiveness is BEST measured by:

Answer: Stakeholder satisfaction and achievement of IT-business alignment outcomes

Governance effectiveness is ultimately demonstrated through stakeholder satisfaction and whether IT and business goals are actually aligned and achieved.

Which communication principle is MOST important when delivering negative IT governance news to stakeholders?

Answer: Transparency and timeliness, accompanied by a remediation plan

Transparent and timely disclosure of governance issues, paired with a remediation plan, maintains stakeholder trust and enables corrective action.

A 'governance heat map' is BEST used in stakeholder communication to:

Answer: Visually display risk or performance status across IT domains

A governance heat map uses color coding to communicate risk levels or performance status across governance domains in a format quickly understood by stakeholders.

The PRIMARY reason IT governance communication plans fail is:

Answer: They are not tailored to the needs and communication preferences of each stakeholder group

A one-size-fits-all communication approach fails because different stakeholders need different levels of detail, formats, and frequencies.