IT Governance Performance Measurement Flashcards

A Balanced Scorecard in IT governance PRIMARILY measures performance across which four perspectives?

Answer: Financial, Customer, Internal Process, and Learning & Growth

The Balanced Scorecard measures IT governance performance across financial, customer, internal process, and learning & growth perspectives to provide a holistic view.

A Key Performance Indicator (KPI) in IT governance MUST be:

Answer: Specific, measurable, and directly linked to a governance objective

A valid KPI must be specific and measurable, and it must connect directly to a governance objective so it reflects meaningful progress.

Which practice BEST ensures IT governance metrics remain relevant over time?

Answer: Periodically reviewing and updating metrics to reflect changes in business strategy

As business strategy evolves, governance metrics must be reviewed and updated to ensure they continue measuring what matters most to the organization.

A 'governance maturity model' is BEST used to:

Answer: Assess the current state of governance practices and identify improvement areas

A maturity model evaluates how developed and effective current governance practices are, and highlights where improvements will have the most impact.

An IT governance dashboard is MOST valuable when it:

Answer: Presents real-time KPIs that support executive decision-making

A governance dashboard's value is in providing current, relevant KPIs in a format that allows executives to make timely, informed governance decisions.

When IT governance metrics consistently meet targets, a governance board should FIRST:

Answer: Verify that targets are appropriately challenging and not set too low

Consistently met targets may indicate they are set too conservatively — verifying target difficulty ensures metrics continue to drive meaningful performance.