IT Governance Performance Measurement Flashcards

Which element is MOST important when designing a KPI for IT governance?

Answer: A clear baseline, target, and accountability owner

A well-designed KPI needs a baseline to measure against, a target to aim for, and a named owner who is accountable for the result.

An IT governance scorecard shows strong financial performance but declining stakeholder satisfaction. The governance board should PRIMARILY focus on:

Answer: Investigating and addressing the root causes of stakeholder dissatisfaction

Stakeholder dissatisfaction is a leading indicator of future governance failure — it must be investigated even when financial results are positive.

The MAIN purpose of setting IT governance performance targets is to:

Answer: Provide a clear standard against which actual performance can be evaluated

Performance targets give governance bodies a benchmark to assess whether IT activities are delivering at the required level.

In CGEIT, 'governance effectiveness' is BEST measured by assessing:

Answer: The degree to which IT outcomes align with defined business objectives

Governance effectiveness is measured by outcomes — specifically whether IT results consistently align with and advance business objectives.

An IT Governance Maturity Model (such as COBIT's PAM) rates governance processes on a scale that MOST commonly ranges from:

Answer: 0 (Incomplete) to 5 (Optimizing)

COBIT's Process Assessment Model and similar frameworks rate governance maturity from 0 (incomplete/ad hoc) to 5 (continuously optimizing).

Which scenario BEST illustrates IT governance performance measurement working as intended?

Answer: A KPI trend showing declining customer satisfaction triggers a governance review that leads to a corrective action plan

When a declining KPI triggers a structured governance review and corrective action, measurement is fulfilling its purpose of enabling proactive governance.