Quality and Performance Management Flashcards
6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Quality and Performance Management flashcards as text
Which metric is most commonly used by facility managers to benchmark cleaning service performance against industry peers?
Answer: Cleanable square feet per custodian
Cleanable square feet per custodian is the standard IFMA benchmarking metric for comparing custodial staffing efficiency across facilities.
A Key Performance Indicator (KPI) for facility management should be all of the following EXCEPT:
Answer: Based on subjective manager opinion
KPIs must be objective and data-driven; basing them on subjective manager opinion undermines their validity and comparability.
What is the primary purpose of a Facility Condition Index (FCI)?
Answer: To quantify deferred maintenance relative to asset replacement value
The FCI equals total deferred maintenance cost divided by current replacement value, giving a normalized condition score used to prioritize capital investment.
According to IFMA's FM benchmarking model, which category of cost is typically the largest single component of total facility cost?
Answer: Real estate occupancy costs
Real estate occupancy costs (rent, depreciation, taxes, insurance) consistently represent the largest share of total facility expenditure in IFMA benchmarking studies.
A facility manager wants to implement ISO 41001. What does this standard govern?
Answer: Facility management systems
ISO 41001 specifies requirements for a facility management system, providing a framework for consistent FM service delivery aligned to organizational objectives.
Which technique involves systematically comparing an organization's FM processes against those of recognized industry leaders?
Answer: Benchmarking
Benchmarking is the practice of measuring performance metrics against best-in-class peers to identify improvement opportunities.