CFM Facilities Operations Flashcards
6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CFM Facilities Operations flashcards as text
What is an operations budget in facility management, and what categories does it typically include?
Answer: The annual financial plan for all costs required to keep a facility operational, including labor, utilities, contracted services, supplies, and administrative costs
The operations budget is the facility manager primary financial management tool for planning and controlling day-to-day costs.
What is occupant experience and why has it become a priority in modern facilities operations?
Answer: The sum of all interactions occupants have with the physical workplace including comfort, services, technology, and aesthetics, which directly affects productivity, talent attraction, and organizational performance
As workplaces compete for talent and support diverse work models, occupant experience has become a strategic FM outcome alongside cost and compliance.
What is planned preventive maintenance (PPM) and how does it reduce total facility operating costs?
Answer: Regularly scheduled maintenance tasks performed on building systems and equipment at defined intervals to prevent failure, extend asset life, and avoid costly emergency repairs
PPM prevents failures by maintaining equipment in good condition, avoiding far more expensive reactive repair and replacement costs.
What is a service-level agreement (SLA) in a facilities operations context, and what should it specify?
Answer: A formal agreement between FM and its clients specifying the services to be delivered, performance standards, response times, measurement methods, and remedies for non-performance
SLAs create mutual accountability by defining precisely what FM will deliver and how performance will be measured.
What is hot work in facilities operations safety management, and what control is required?
Answer: Any work that produces sparks, flame, or heat sufficient to ignite combustible materials such as welding, cutting, and grinding, which requires a hot work permit before starting
Hot work is a leading cause of facility fires; a permit system ensures fire hazards are identified and controlled before work begins.
What is the role of vendor management in facilities operations?
Answer: Overseeing the performance, compliance, and relationships with contractors and service providers who deliver FM services on behalf of the organization
Effective vendor management ensures outsourced FM services are delivered to standard, compliantly, and within contract terms.