CFM Facilities Operations Flashcards
6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CFM Facilities Operations flashcards as text
What is the primary purpose of a KPI dashboard in a facilities operations center?
Answer: To provide real-time visibility into critical operational metrics such as work order status, equipment alarms, energy consumption, and service levels, enabling rapid response
An operations dashboard gives facility managers immediate situational awareness across all monitored systems and service commitments.
What does facilities operations encompass as a discipline within facility management?
Answer: The day-to-day management of all services, systems, and activities required to keep a built environment functional, safe, comfortable, and productive for occupants
Facilities operations spans all services and systems that keep a building running for its occupants on a daily basis.
Which metric most directly measures the efficiency of a facilities operations response program?
Answer: Average work order response time and completion rate against SLA commitments
Response time and SLA completion rate measure whether the operations team is delivering on its service commitments to occupants.
What is continuous improvement in a facilities operations context?
Answer: An ongoing cycle of identifying operational inefficiencies, implementing improvements, measuring results, and repeating, systematically raising performance over time
Continuous improvement methodologies like Lean and PDCA create a culture of ongoing efficiency and quality gains.
In a large multi-building campus, what is the primary advantage of a centralized operations control center?
Answer: Providing centralized monitoring, dispatch, and coordination of all facility systems and service requests across the portfolio from a single point of command
A control center creates situational awareness and coordination efficiency across a complex portfolio.
What is root cause analysis (RCA) in facilities operations, and when should it be conducted?
Answer: A structured investigation technique used to identify the fundamental cause of a recurring failure or significant incident, rather than just treating the symptom
RCA prevents recurrence by addressing the underlying cause rather than repeatedly fixing the same symptom.