CFM - Certified Facility Manager Operations and Maintenance Flashcards
6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CFM - Certified Facility Manager Operations and Maintenance flashcards as text
What is the role of work order management in a facility operations program?
Answer: Systematically capturing, prioritizing, assigning, tracking, and closing all maintenance and service requests to ensure accountability and data collection
Work order management is the operational core of FM, creating accountability and generating data for performance analysis.
What is deferred maintenance and what financial risk does it represent?
Answer: The accumulation of maintenance work that has been identified but not performed due to budget or resource constraints, representing a growing liability and higher future costs
Deferred maintenance compounds over time - deferred work typically costs significantly more to address later than if performed on schedule.
What is energy use intensity (EUI) and how is it used in facility operations?
Answer: A measure of a building energy consumption per unit of floor area per year (kBtu/sf/yr), used for benchmarking and tracking energy performance over time
EUI normalizes energy consumption by floor area, enabling fair comparison across buildings of different sizes.
What does first-line supervision involve in managing a facility maintenance crew?
Answer: Directly overseeing day-to-day maintenance activities, assigning work, monitoring quality, resolving immediate problems, and developing frontline technicians
First-line supervisors are the operational link between management and the technicians performing maintenance work - their effectiveness directly drives team performance.
What is zone maintenance in large facility management operations?
Answer: A staffing model in which maintenance technicians are assigned to specific geographic zones within a large campus or portfolio, enabling faster response and local expertise
Zone maintenance improves response times and builds technician familiarity with the equipment in their assigned area.
What is a maintenance key performance indicator (KPI) for preventive maintenance program effectiveness?
Answer: PM compliance rate: the percentage of scheduled preventive maintenance tasks completed on time within the defined interval
PM compliance rate directly measures whether the preventive maintenance program is being executed as planned.