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CFM - Certified Facility Manager Leadership and Strategy Flashcards

6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. What is emotional intelligence (EQ) and why is it considered important for FM leaders?

    Answer: The ability to recognize, understand, manage, and use emotions effectively in oneself and in relationships with others

    EQ enables FM leaders to build relationships, manage conflict, motivate diverse teams, and navigate organizational politics effectively.

  2. What is the difference between outsourcing and insourcing FM services, and how does a leader decide between them?

    Answer: Outsourcing transfers FM service delivery to an external provider; insourcing performs services with internal staff. The decision is based on cost, quality, control, risk, and strategic importance of the service

    The make-or-buy decision in FM involves a structured analysis of multiple factors, not just cost comparison.

  3. What is a Key Performance Indicator (KPI) in facility management, and what makes a good KPI?

    Answer: A quantifiable measure used to evaluate the success of FM activities against defined objectives, which should be Specific, Measurable, Achievable, Relevant, and Time-bound (SMART)

    Good KPIs are SMART metrics tied to strategic goals, not just any measurable data point.

  4. How does a facility manager build a business case for a significant capital investment?

    Answer: By documenting the problem, analyzing options, quantifying costs and benefits including ROI and NPV, assessing risks, and recommending a preferred solution

    A compelling business case gives decision-makers the financial and strategic justification needed to approve significant investments.

  5. What is portfolio management in facility management leadership?

    Answer: The strategic management of the organization entire real estate and facility assets to optimize performance, cost, and alignment with organizational needs

    Portfolio management views all facilities as an integrated collection of assets to be optimized for organizational value.

  6. What does servant leadership mean in the context of managing an FM team?

    Answer: Leading by prioritizing the needs and development of team members, empowering them to do their best work

    Servant leaders create high-performing teams by removing obstacles, developing staff, and putting team success above personal recognition.