CFM - Certified Facility Manager Leadership and Strategy Flashcards
6 cards from real CFM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CFM - Certified Facility Manager Leadership and Strategy flashcards as text
What is a SWOT analysis used for in facility management strategic planning?
Answer: Assessing the organization internal Strengths and Weaknesses and external Opportunities and Threats to inform strategy
SWOT analysis provides a structured framework for understanding the strategic position of the FM organization.
What distinguishes transactional leadership from transformational leadership in facility management?
Answer: Transactional leaders manage performance through rewards and compliance; transformational leaders inspire and motivate teams toward a shared vision
Transactional leadership manages through accountability systems; transformational leadership creates commitment through vision and inspiration.
What is strategic alignment in facility management?
Answer: Ensuring that FM goals, programs, and resource allocations directly support the broader organizational mission, strategy, and goals
Strategic alignment positions FM as a value-adding business partner rather than a cost center by directly supporting organizational objectives.
What is delegation and why is it important for FM leaders managing large teams?
Answer: Assigning authority and responsibility for specific tasks to team members, freeing the leader for higher-level strategic activities
Effective delegation multiplies the team capacity and develops staff capabilities while freeing the leader for strategic thinking.
What is change management in the context of facility management transformation?
Answer: A structured approach to transitioning individuals and organizations from a current state to a desired future state, addressing the human side of change
Change management addresses the human dimension of organizational change, which is the most common cause of transformation failures.
What is the purpose of an FM scorecard or balanced scorecard approach?
Answer: To measure FM performance across multiple dimensions - financial, customer, process, and learning - providing a balanced view of organizational health
A balanced scorecard prevents over-reliance on financial metrics alone by measuring performance across all dimensions critical to long-term success.