CFE Conflict Management & Resolution 3

Question 1

In interest-based negotiation, parties focus primarily on:

Accepted Answer

Their underlying needs and interests

Answer

Interest-based negotiation moves beyond positions to address the actual needs driving each party's demands.

Question 2

A third-party neutral who has the authority to impose a binding decision on disputing parties is called a(n):

Accepted Answer

Arbitrator

Answer

Unlike mediators who only facilitate, arbitrators render binding decisions that parties must accept.

Question 3

Which active listening technique involves paraphrasing what the other party said to confirm understanding?

Accepted Answer

Reflective listening

Answer

Reflective listening confirms understanding by restating the speaker's message in the listener's own words.

Question 4

A CFE is mediating a dispute between fraud investigators from two partner firms. The CFE's role in this context is to:

Accepted Answer

Remain neutral and help both parties communicate and reach their own solution

Answer

A mediator facilitates communication and guides parties toward self-determined resolution without imposing decisions.

Question 5

Which of the following best describes 'positional bargaining'?

Accepted Answer

Each party stakes out a fixed demand and bargains from that position

Answer

Positional bargaining anchors each party to a stated position, often leading to suboptimal outcomes and damaged relationships.

(CFE) Certified Forensic Examiner Practice Test