Conflict Management & Resolution Flashcards

In a forensic investigation, a key witness refuses to cooperate due to fear of retaliation. Which conflict resolution approach is most appropriate?

Answer: Building rapport and addressing the witness's safety concerns first

Building trust by addressing safety concerns is critical to obtaining voluntary cooperation from reluctant witnesses.

Which negotiation style is characterized by both parties making concessions to reach a mutually acceptable agreement?

Answer: Compromise

Compromise involves both parties giving up something to achieve a workable solution acceptable to all.

A forensic examiner discovers that two departments within the same organization have conflicting accounts of an incident. The best first step is to:

Answer: Conduct separate interviews to understand each perspective before drawing conclusions

Separate interviews allow each party to speak freely and help the examiner understand the root of the conflict without bias.

What does the term 'BATNA' stand for in conflict negotiation?

Answer: Best Alternative To a Negotiated Agreement

BATNA is your best course of action if negotiations fail, and knowing it strengthens your negotiating position.

During a workplace fraud investigation, two employees accuse each other of misconduct. As a CFE, you should:

Answer: Treat both employees equally and objectively evaluate all evidence

Objectivity is a core CFE principle; seniority does not determine credibility or guilt.

Which conflict resolution mode from the Thomas-Kilmann model involves high assertiveness and high cooperativeness?

Answer: Collaborating

Collaborating is the win-win approach that maximizes both assertiveness and cooperation to satisfy all parties.

When a forensic examiner faces pushback from legal counsel during an investigation, the most professional response is to:

Answer: Document the objection and continue following established investigative protocols

Documenting objections and adhering to established protocols protects the integrity of the investigation and the examiner.