CFD Risk Assessment & Mitigation 3

Question 1

Which plant is associated with calcium oxalate crystals that can cause oral irritation and is commonly used in floral arrangements?

Accepted Answer

Calla lily (Zantedeschia)

Answer

Calla lilies contain calcium oxalate crystals throughout the plant, which cause burning, swelling, and irritation if ingested or if sap contacts mucous membranes.

Question 2

A florist is preparing a large installation requiring overhead ladder work. What OSHA-related risk mitigation is most important?

Accepted Answer

Ensuring the ladder is rated for the combined weight of the worker and materials and is placed on a stable surface

Answer

OSHA fall protection standards require that ladders support at least four times the intended load and be placed on stable, level surfaces to prevent tip-over accidents.

Question 3

What is the primary risk of using improperly cured or untreated dried botanicals in floral arrangements for indoor events?

Accepted Answer

Residual moisture can lead to mold growth that contaminates surrounding décor and triggers allergic reactions

Answer

Insufficiently dried botanicals retain moisture that fosters mold growth, releasing spores into enclosed event spaces and potentially triggering respiratory reactions.

Question 4

When a floral designer works with a corporate client requiring confidentiality about a product launch event, which risk management practice is most appropriate?

Accepted Answer

Sign a non-disclosure agreement before discussing event details and train all staff on confidentiality obligations

Answer

A signed NDA creates a legally enforceable obligation for all parties and establishes clear consequences for breaches, which verbal agreements do not provide.

Question 5

A customer complains that a funeral arrangement wilted within 12 hours of delivery. What documentation would BEST help the florist assess and respond to this claim?

Accepted Answer

Temperature logs from the cooler, delivery time stamps, and photo documentation taken before delivery

Answer

Cooler logs, delivery timestamps, and pre-delivery photos provide an objective, timestamped record of flower condition and handling, which is the strongest evidence in quality disputes.

(CFD) Certified Floral Designer Practice Test

(CFD) Certified Floral Designer Practice Test

CFD Risk Assessment & Mitigation 3