Mixed Deck — All CFD Topics Flashcards

What is the first step in CFD risk assessment?

Answer: Identifying potential hazards and threats

Risk assessment begins with systematic identification of all potential hazards, forming the foundation for all subsequent analysis.

What does ROI measure in CFD financial analysis?

Answer: Gain or loss relative to the investment amount

ROI compares net gain or loss to initial investment cost, helping compare profitability of different options.

A floral shop's data shows spring arrangements account for 45% of annual profit despite representing only 25% of annual volume. What does this indicate?

Answer: Spring arrangements carry significantly higher profit margins than other seasons

Disproportionately high profit relative to volume reveals that spring arrangements command superior margins.

A floral studio is launching a new product line and needs innovative ideas. Which team management technique best encourages creative input from all staff?

Answer: Conduct a structured brainstorming session that invites participation from all team members

Inclusive brainstorming leverages diverse perspectives and fosters a culture of innovation and team ownership.

A floral designer is considering adding dried floral arrangements to her product line. Which analysis would BEST inform this product diversification decision?

Answer: A demand analysis, cost modeling, and competitive landscape review for dried florals

Product diversification requires validating market demand, understanding new cost structures, and assessing competitive dynamics before committing.

What is budget variance analysis in CFD financial management?

Answer: Comparing actual spending against budgeted amounts to explain differences

Variance analysis compares actual results against budget, calculating differences and investigating causes.

What are consequences of non-compliance in CFD practice?

Answer: Fines, license revocation, legal liability, and reputation damage

Non-compliance can result in fines, license issues, legal liability, and lasting reputational damage.

Which type of container material is most porous and therefore most prone to harboring bacteria between uses?

Answer: Unglazed terracotta

Unglazed terracotta is highly porous, allowing bacteria and fungi to embed in tiny surface pores, making thorough disinfection between uses essential.

Which action BEST demonstrates professional follow-up after a large wedding floral order?

Answer: Send a personalized thank-you note and request for feedback within a week of the wedding

A timely, personalized follow-up closes the client experience positively, invites referrals, and signals that you value the relationship beyond the transaction.

What is a corrective action plan in CFD compliance?

Answer: A strategy to address deficiencies and prevent recurrence

A corrective action plan addresses compliance gaps with root cause analysis, remediation, timelines, and prevention measures.

A florist tracking her Net Promoter Score (NPS) finds it has dropped from +45 to +20 after a busy holiday season. The strategic priority should be:

Answer: Investigating service quality issues during the high-volume period and implementing corrective processes

A falling NPS signals declining customer experience quality; root-cause analysis and process improvement are required before the next peak season.

What is the critical path in CFD project scheduling?

Answer: The longest sequence of dependent tasks determining minimum duration

The critical path identifies the longest chain of dependent tasks; delays on these directly delay project completion.

What is the proper way to water freshly cut flowers?

Answer: Trim the stems and place flowers in cool water.

Trimming stems at an angle removes air bubbles and allows flowers to absorb water more efficiently. Placing them in cool water helps prevent bacterial growth and reduces the rate of respiration, keeping the flowers fresh for longer. Warm water can encourage bacterial growth and accelerate wilting.

A floral shop uses a commercial pesticide spray on display arrangements. Under EPA regulations, who must apply restricted-use pesticides?

Answer: Only certified pesticide applicators

Restricted-use pesticides (RUPs) may only be purchased and applied by EPA-certified applicators or persons under their direct supervision.

Which of the following is a PRIMARY benefit of maintaining a client order history database?

Answer: It enables personalized re-engagement marketing and reduces consultation time for repeat customers

Order history allows designers to anticipate preferences, suggest timely reminders (anniversaries, holidays), and build lasting customer loyalty.

After reviewing quarterly data, a florist finds that 60% of custom orders come from repeat customers. This metric is best used to:

Answer: Justify investment in a customer loyalty program

A high repeat-customer rate supports investing in loyalty programs that retain valuable existing customers.

What is the term for seasonal fall arrangements made with dried flowers, gourds, and natural elements?

Answer: Harvest arrangement

Harvest arrangements combine dried flowers, gourds, wheat, and fall foliage to celebrate the autumn season in US floral design.

What is the most effective way to handle an underperforming floral team member who was previously a strong performer?

Answer: Have a private conversation to understand if personal or work-related factors are affecting their performance

A decline in a previously strong performer often signals an underlying issue — understanding the cause is the first step to recovery.

Which of the following foliages is toxic and should be handled with care in floral arrangements?

Answer: Lily of the valley

Lily of the valley (Convallaria majalis) is highly toxic and designers must wash hands thoroughly after handling it.

What is the best practice for timing the delivery of fresh wedding flowers on the day of the ceremony?

Answer: The morning of the event, 2–4 hours before the ceremony

Delivering flowers 2–4 hours before the ceremony allows time for setup while keeping blooms at peak freshness.