CETP CETP Pharmacy Practice Management 2 — Questions and Answers
Question 1: What is the primary function of a pharmacy information system (PIS)?
- To manage pharmacy employee payroll and HR records
- To process, store, and retrieve medication information for dispensing and clinical decision support (Correct answer)
- To schedule preventive maintenance for pharmacy equipment
- To track inventory for the hospital cafeteria
Correct answer: To process, store, and retrieve medication information for dispensing and clinical decision support
A pharmacy information system manages prescription processing, patient profiles, drug interaction checking, and dispensing records to support safe and efficient medication use.
Question 2: Which concept best describes medication reconciliation?
- Balancing the pharmacy department's financial accounts
- Comparing a patient's current medication orders with all medications previously taken to identify discrepancies (Correct answer)
- Counting narcotics at each nursing shift change
- Returning unused dispensed medications to pharmacy stock
Correct answer: Comparing a patient's current medication orders with all medications previously taken to identify discrepancies
Medication reconciliation compares a patient's active orders with their prior medications to identify and resolve omissions, duplications, or errors.
Question 3: Why are controlled substance counts performed at each pharmacist shift change?
- To verify the pharmacy department's daily revenue
- To ensure accountability and detect any discrepancies that may indicate diversion or theft (Correct answer)
- To verify expiry dates on controlled substance stock
- To update patient allergy records in the pharmacy system
Correct answer: To ensure accountability and detect any discrepancies that may indicate diversion or theft
Shift-change controlled substance counts verify inventory accuracy and provide an early detection mechanism for unauthorized removal, theft, or diversion.
Question 4: What does workload analysis involve in pharmacy operations management?
- Evaluating the physical layout and ergonomics of the dispensary
- Measuring prescription volume, task frequency, and staffing requirements to optimize operations (Correct answer)
- Reviewing drug-drug interaction databases for updates
- Assessing patient satisfaction survey scores exclusively
Correct answer: Measuring prescription volume, task frequency, and staffing requirements to optimize operations
Workload analysis examines prescription volumes and task distribution to determine appropriate staffing levels and drive operational efficiency improvements.
Question 5: Which body sets standards for pharmacy practice accreditation in Canada?
- Joint Commission International (JCI)
- Accreditation Canada (Health Standards Organization) (Correct answer)
- College of American Pathologists (CAP)
- International Organization for Standardization (ISO)
Correct answer: Accreditation Canada (Health Standards Organization)
Accreditation Canada, now operating as Health Standards Organization, sets standards for healthcare organizations including pharmacy services across Canada.
Question 6: What is the appropriate response when a pharmacy near-miss medication error is identified?
- Disregard it since no patient harm occurred
- Document it, investigate the root cause, and implement corrective actions to prevent recurrence (Correct answer)
- Immediately terminate the employee who was involved
- Report it verbally to the shift supervisor only
Correct answer: Document it, investigate the root cause, and implement corrective actions to prevent recurrence
Near-miss errors must be documented and analyzed to identify underlying system failures and implement preventive changes before a harmful error occurs.
CETP CETP Pharmacy Practice Management 2
What is the primary function of a pharmacy information system (PIS)?