CET Operations & Process Management 3

Question 1

Two days before a sampling event, the product shipment is delayed. What should have been prepared in advance to handle this?

Accepted Answer

A contingency plan with backup suppliers or alternate delivery routes

Answer

Contingency planning identifies backups for critical-path items before problems occur.

Question 2

Which items on a project schedule have zero slack, meaning any delay pushes back the event date?

Accepted Answer

Critical path tasks

Answer

Critical path tasks determine the minimum project duration, so delays to them delay everything.

Question 3

An activation in a public park requires closing a walkway and serving food. What must typically be secured from the municipality?

Accepted Answer

Special event and health permits

Answer

Public-space events with food generally need special event and health department permits.

Question 4

What is the main operational benefit of a RACI chart for an event team?

Accepted Answer

Clarifies who is Responsible, Accountable, Consulted, and Informed for each task

Answer

RACI eliminates role confusion by assigning clear accountability per task.

Question 5

Brand ambassadors at a retail activation are giving inconsistent product messages. Which operational fix addresses the root cause?

Accepted Answer

Standardized training with a talking-points guide and role-play

Answer

Consistent training materials and practice align staff messaging.

CET - Certified Experiential Specialist Practice Test