CESP Workplace Supports 4

Question 1

An employee with a visual impairment starts a new job. Which accommodation should be arranged BEFORE the first day of work?

Accepted Answer

Screen-reading software installation and orientation to the physical workspace layout

Answer

Installing assistive technology and orienting the employee to the physical space before day one enables immediate productivity.

Question 2

What is the function of 'prompt fading' in supported employment?

Accepted Answer

Gradually reducing the level of assistance provided so the employee performs tasks independently

Answer

Prompt fading systematically withdraws coaching cues to build the employee's independent performance.

Question 3

A supported employee discloses a mental health crisis to the job coach during a work shift. What is the MOST appropriate immediate action?

Accepted Answer

Listen supportively, ensure immediate safety, and connect the employee to their mental health supports per their crisis plan

Answer

Following the individual's established crisis plan while ensuring safety respects their autonomy and uses pre-planned supports.

Question 4

Which approach BEST promotes workplace social inclusion for a supported employee?

Accepted Answer

Facilitating introductions and encouraging participation in informal workplace activities like break-room conversations

Answer

Facilitating natural social interactions within the workplace promotes genuine inclusion rather than segregating the employee with external supports.

Question 5

An employee is consistently praised by their supervisor but does not respond to verbal praise. What should the job coach consider?

Accepted Answer

Identifying an alternative reinforcer that is meaningful and motivating to this specific employee

Answer

Reinforcers must be individually determined; what is rewarding for one person may not be for another.

(CESP) Certified Employment Support Professional Practice Test