CESP Workplace Supports 4 — Questions and Answers
Question 1: An employee with a visual impairment starts a new job. Which accommodation should be arranged BEFORE the first day of work?
- A job coach to remain on-site indefinitely
- Screen-reading software installation and orientation to the physical workspace layout (Correct answer)
- A modified job description excluding visual tasks
- Employer training on all disability accommodations mandated by the ADA
Correct answer: Screen-reading software installation and orientation to the physical workspace layout
Installing assistive technology and orienting the employee to the physical space before day one enables immediate productivity.
Question 2: What is the function of 'prompt fading' in supported employment?
- Gradually reducing the level of assistance provided so the employee performs tasks independently (Correct answer)
- Eliminating all verbal communication between the job coach and employee
- Increasing the complexity of tasks over time
- Replacing one type of accommodation with a different one
Correct answer: Gradually reducing the level of assistance provided so the employee performs tasks independently
Prompt fading systematically withdraws coaching cues to build the employee's independent performance.
Question 3: A supported employee discloses a mental health crisis to the job coach during a work shift. What is the MOST appropriate immediate action?
- Notify the employer immediately to protect workplace safety
- Listen supportively, ensure immediate safety, and connect the employee to their mental health supports per their crisis plan (Correct answer)
- Send the employee home and document the incident
- Call the employee's family to pick them up
Correct answer: Listen supportively, ensure immediate safety, and connect the employee to their mental health supports per their crisis plan
Following the individual's established crisis plan while ensuring safety respects their autonomy and uses pre-planned supports.
Question 4: Which approach BEST promotes workplace social inclusion for a supported employee?
- Arranging for the employee to eat lunch with the job coach daily
- Facilitating introductions and encouraging participation in informal workplace activities like break-room conversations (Correct answer)
- Scheduling all job coaching during the employee's break times to avoid disruption
- Limiting coworker interactions to prevent misunderstandings
Correct answer: Facilitating introductions and encouraging participation in informal workplace activities like break-room conversations
Facilitating natural social interactions within the workplace promotes genuine inclusion rather than segregating the employee with external supports.
Question 5: An employee is consistently praised by their supervisor but does not respond to verbal praise. What should the job coach consider?
- The employee is not motivated to work
- Identifying an alternative reinforcer that is meaningful and motivating to this specific employee (Correct answer)
- Recommending the employer use written reprimands instead
- Documenting that the employee is non-compliant
Correct answer: Identifying an alternative reinforcer that is meaningful and motivating to this specific employee
Reinforcers must be individually determined; what is rewarding for one person may not be for another.
Question 6: What does the term 'customized employment' refer to in supported employment practice?
- A government-subsidized wage program for employees with disabilities
- Individually negotiated employment that is designed around a person's unique strengths, conditions, and contributions (Correct answer)
- A job trial period funded by Vocational Rehabilitation
- Employment in a sheltered workshop setting customized to disability type
Correct answer: Individually negotiated employment that is designed around a person's unique strengths, conditions, and contributions
Customized employment creates a job description negotiated with an employer based on what the individual can uniquely contribute.
Question 7: Under the Workforce Innovation and Opportunity Act (WIOA), which population is prioritized for Pre-Employment Transition Services (Pre-ETS)?
- Adults with disabilities who have been unemployed for more than 12 months
- Students with disabilities who are eligible or potentially eligible for VR services (Correct answer)
- Veterans with service-connected disabilities
- Adults re-entering the workforce after incarceration
Correct answer: Students with disabilities who are eligible or potentially eligible for VR services
WIOA mandates that Pre-ETS be available to students with disabilities aged 14–21 who are eligible or potentially eligible for VR.
CESP Workplace Supports 4
An employee with a visual impairment starts a new job.
Which accommodation should be arranged BEFORE the first day of work?