Basic Flashcards

A client's flight is overbooked and they are denied boarding. This is known as what?

Answer: Involuntary denied boarding

Involuntary denied boarding occurs when an airline bumps a passenger from an oversold flight.

What does 'net rate' mean to a travel agent?

Answer: The supplier price before the agent's markup

A net rate is the wholesale price the agent marks up to set the retail price.

Which best describes a FIT in travel terminology?

Answer: A Foreign Independent Tour customized for individual travelers

A FIT is a Foreign Independent Tour tailored to an individual rather than a group.

A client asks about the peak season for a destination. What does 'shoulder season' mean?

Answer: The period between peak and off-peak with moderate prices

Shoulder season falls between high and low seasons, often offering good value.

What is a consolidator in air travel?

Answer: A company that buys airline tickets in bulk to sell at discounted rates

Consolidators purchase seats in volume and resell them, often to agents, at lower fares.

A traveler needs a document authorizing entry into a foreign country beyond a passport. This is a what?

Answer: Visa

A visa is an official authorization allowing entry into a foreign country.

In customer service, what does managing a client's 'expectations' primarily involve?

Answer: Communicating accurate information about what the trip will deliver

Setting realistic expectations builds trust and reduces post-trip complaints.