Human Resources Management Flashcards

A dietary manager is interviewing candidates for a dietary aide position. Which of the following questions is legally permissible to ask during an interview?

Answer: Are you able to lift and carry trays weighing up to 25 pounds?

Interview questions must be directly related to the candidate's ability to perform the essential functions of the job, which are known as Bona Fide Occupational Qualifications (BFOQs). Asking about lifting capacity is a job-related inquiry. Questions about national origin, familial status, or arrest records (as opposed to convictions) are not job-related and can lead to discriminatory hiring practices.

A dietary aide has been late to their shift three times in the past two weeks, violating the facility's attendance policy. What is the most appropriate initial action for the Certified Dietary Manager to take?

Answer: Conduct a private counseling session with the employee to discuss the tardiness and review the attendance policy.

The first step in addressing a performance issue like tardiness is typically a private, direct conversation to understand the situation, reiterate expectations, and document the discussion. This approach is constructive and is the foundation of a progressive discipline policy. Immediate termination is too severe for this level of infraction, discussing it with peers is unprofessional, and reducing hours is punitive without addressing the root cause.

What is the primary purpose of a new employee orientation program in a dietary department?

Answer: To integrate the new employee into the organization and provide essential policy and safety information.

The primary goal of orientation is to welcome the new employee, familiarize them with the organization's culture, and review critical policies such as safety, sanitation, and HIPAA. While completing paperwork is a part of the process, the main purpose is to provide a solid foundation for the new employee to succeed and feel part of the team.

The Family and Medical Leave Act (FMLA) requires covered employers to provide eligible employees with up to 12 weeks of unpaid, job-protected leave. To be eligible, an employee must have worked for the employer for at least how long?

Answer: 12 months

The FMLA has specific eligibility criteria. An employee must have worked for their employer for at least 12 months (which do not need to be consecutive) and for at least 1,250 hours during the 12 months preceding the leave. They must also work at a location where the employer has 50 or more employees within 75 miles.

A dietary manager is developing a work schedule. The total number of hours to be worked by all staff in one week is 320. How many Full-Time Equivalents (FTEs) does this represent, assuming a standard 40-hour workweek?

Answer: 8

A Full-Time Equivalent (FTE) is a unit that indicates the workload of an employed person. One FTE is typically equivalent to 40 hours per week. To calculate the number of FTEs, you divide the total hours worked by the number of hours in a full-time workweek (320 hours / 40 hours/FTE = 8 FTEs).

Which of the following best describes the goal of a progressive discipline policy in a foodservice operation?

Answer: To correct an employee's performance or behavior through a series of increasingly formal steps.

The fundamental purpose of progressive discipline is corrective, not punitive. It aims to give an employee notice of their performance or behavior issues and an opportunity to improve. The steps (e.g., verbal warning, written warning, suspension) become more severe only if the issue is not corrected. While documentation is an important byproduct that offers legal protection, the primary goal is correction and employee success.