Elicitation Flashcards
7 cards from real Certified Business Analysis Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Elicitation flashcards as text
A BA is preparing for a complex elicitation effort involving multiple stakeholder groups. What is the MOST important preparation step?
Answer: Identifying the stakeholders, their roles, and the information needed from each
Effective elicitation preparation requires knowing who will be engaged and what specific information each stakeholder can contribute before any sessions begin.
Which statement BEST describes the relationship between elicitation and requirements analysis in the BA knowledge areas?
Answer: Elicitation gathers raw information; requirements analysis interprets and structures that information into requirements
Elicitation produces raw information from stakeholders, while requirements analysis transforms that information into well-defined, structured requirements.
A BA is eliciting requirements for a system that automates a manual process. Several workers fear job loss and provide minimal cooperation. Which approach BEST addresses this challenge?
Answer: Acknowledge concerns, emphasize how their knowledge is critical, and clarify that their input shapes the solution
Addressing stakeholder fears directly and validating their expertise builds trust and encourages genuine participation in elicitation activities.
Which of the following is an example of an UNPLANNED elicitation activity?
Answer: An informal hallway conversation that reveals a new requirement
Unplanned elicitation occurs spontaneously, such as an ad hoc conversation that surfaces requirements outside of a formal session.
A BA uses a 'five whys' technique during elicitation. What is the PRIMARY purpose of this approach?
Answer: To iteratively ask why to uncover the root cause or underlying need behind a stated requirement
The five whys technique drills down through successive 'why' questions to move past surface-level symptoms and identify the true root cause or underlying business need.
When is it appropriate to use focus groups as an elicitation technique rather than individual interviews?
Answer: When the goal is to capture a range of opinions and group dynamics around a shared topic
Focus groups leverage group interaction and discussion to surface a diversity of perspectives and reveal consensus or disagreement on a topic.
After an elicitation session, a stakeholder sends an email requesting significant changes to what was agreed upon in the session. What is the BEST course of action for the BA?
Answer: Acknowledge the request, evaluate the impact, and process it through the change management process
Post-session changes should be evaluated for impact and processed through formal change management to maintain requirements integrity and stakeholder alignment.