Elicitation Flashcards
7 cards from real Certified Business Analysis Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Elicitation flashcards as text
A business analyst is eliciting requirements from a group of stakeholders who have conflicting priorities. Which technique is BEST suited to surface and resolve these conflicts during elicitation?
Answer: Facilitated workshops
Facilitated workshops bring conflicting stakeholders together in a structured setting to negotiate and reach consensus on requirements.
Which elicitation technique relies on observing end users in their natural work environment without interrupting their tasks?
Answer: Passive observation
Passive observation means watching users perform their work without asking questions or interfering, capturing actual behaviors.
During an elicitation session, a stakeholder repeatedly refers to undocumented tribal knowledge about a legacy process. What is the BEST elicitation response?
Answer: Ask probing follow-up questions to capture and formalize the knowledge
Probing questions help surface and formally capture implicit knowledge that stakeholders hold but have never written down.
A BA needs to elicit requirements for a new regulatory compliance system from 40 geographically dispersed stakeholders. Which technique is MOST efficient for gathering initial input?
Answer: Survey/questionnaire
Surveys and questionnaires allow simultaneous input collection from large, distributed groups with minimal scheduling overhead.
What distinguishes an 'elicitation result' from 'elicitation information'?
Answer: Elicitation results are raw notes; elicitation information has been analyzed
Elicitation results are the unanalyzed raw outputs captured during elicitation; elicitation information has been reviewed, confirmed, and organized.
A BA is using prototyping as an elicitation technique. Which type of prototype is BEST for quickly validating workflow sequences with stakeholders before investing in development?
Answer: Throwaway/paper prototype
Throwaway (paper) prototypes are fast and inexpensive, ideal for early validation of workflows without implying commitment to a design.
Which output is produced during the 'Confirm Elicitation Results' task in the BABOK?
Answer: Confirmed elicitation results
The 'Confirm Elicitation Results' task produces confirmed elicitation results after stakeholders have reviewed and agreed on the captured information.