Stakeholder Engagement and Collaboration Flashcards
6 cards from real Certified Business Analysis Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Stakeholder Engagement and Collaboration flashcards as text
What does 'stakeholder buy-in' mean in the context of a BA project?
Answer: Stakeholders' commitment to and support for the project goals and outcomes
Stakeholder buy-in means stakeholders are genuinely committed to and supportive of the project goals, which is critical for successful implementation.
Which of the following is a sign of POOR stakeholder engagement?
Answer: Stakeholders frequently changing requirements late in the project
Frequent late requirement changes often indicate that stakeholders were not sufficiently engaged early on to clearly define their needs.
What is the purpose of a 'responsibility assignment matrix (RAM)' in stakeholder engagement?
Answer: To define who is responsible, accountable, consulted, and informed for each task
A RAM (often a RACI matrix) defines responsibilities for each task, ensuring stakeholders know their role and reducing confusion or gaps.
How should a business analyst handle a stakeholder who is an expert in their domain but resistant to change?
Answer: Leverage their expertise by involving them in the solution design to build ownership
Involving resistant domain experts in designing the solution turns their expertise into an asset and builds personal ownership that reduces resistance.
Which of the following describes a 'neutral facilitator' role in stakeholder workshops?
Answer: Someone who guides the group process without taking sides or advocating a position
A neutral facilitator guides the group through a structured process without advocating for a particular outcome, ensuring all voices are heard.
What is 'consensus' in the context of stakeholder decision-making?
Answer: A decision that all stakeholders can support, even if it is not everyone's first choice
Consensus means reaching a decision that all stakeholders can live with and support, which doesn't require everyone's first preference to be selected.