Stakeholder Engagement and Collaboration Flashcards
6 cards from real Certified Business Analysis Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Stakeholder Engagement and Collaboration flashcards as text
When stakeholders have conflicting requirements, what should a business analyst do FIRST?
Answer: Facilitate a discussion to understand underlying needs and find a resolution
The BA should first facilitate a discussion to understand the root needs behind conflicting requirements and work toward a mutually acceptable resolution.
Which technique is MOST effective for managing resistance from stakeholders during change?
Answer: Early and continuous engagement, transparent communication, and addressing concerns directly
Early involvement, honest communication, and directly addressing stakeholder concerns are the most effective ways to manage and reduce resistance.
What is the purpose of a 'stakeholder map' in business analysis?
Answer: To visually represent stakeholder groups, their relationships, and levels of influence
A stakeholder map visually displays stakeholder groups, their relationships to the project, and their relative levels of influence and interest.
Which of the following describes 'active listening' in a stakeholder interview?
Answer: Fully concentrating on, understanding, and responding thoughtfully to what is being said
Active listening involves fully concentrating on the speaker, understanding their message, and responding in a way that demonstrates comprehension.
A business analyst is working with a geographically dispersed stakeholder group. Which approach BEST supports effective collaboration?
Answer: Using a combination of virtual meeting tools, shared repositories, and regular check-ins
Combining virtual tools, shared document repositories, and regular check-ins addresses the challenges of distance and keeps distributed stakeholders aligned.
What is the role of 'negotiation' in stakeholder engagement for a business analyst?
Answer: To reach mutually acceptable agreements when stakeholders have competing priorities or needs
Negotiation helps a BA reach mutually acceptable solutions when stakeholders have different or competing requirements, priorities, or expectations.