Solution Evaluation Flashcards
6 cards from real Certified Business Analysis Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Solution Evaluation flashcards as text
How does a business analyst measure 'realized value' from a solution?
Answer: By comparing post-implementation outcomes to the expected benefits defined in the business case
Realized value is measured by comparing actual post-implementation outcomes and benefits against what was originally projected in the business case.
Which stakeholder group is MOST important to involve during solution evaluation?
Answer: End users and business stakeholders who are affected by the solution
End users and business stakeholders are most important to involve because they experience the solution's impact and can best evaluate whether it meets their needs.
What is a 'change-readiness assessment' used for in solution evaluation?
Answer: To determine whether the organization is prepared to adopt and sustain the solution
A change-readiness assessment evaluates whether the organization has the capabilities, culture, and processes needed to successfully adopt the solution.
In solution evaluation, what does 'benefit realization' mean?
Answer: The actual achievement of the intended benefits the solution was designed to deliver
Benefit realization refers to the actual achievement of the measurable improvements and value that the solution was expected to deliver.
Which metric BEST indicates a solution is failing to deliver value?
Answer: Persistent workarounds being used by end users
Persistent user workarounds indicate the solution doesn't adequately support their needs, signaling a failure to deliver intended value.
Which tool helps visualize how well a solution's performance aligns with stakeholder expectations?
Answer: Balanced Scorecard
A Balanced Scorecard aligns solution performance metrics across multiple perspectives (financial, customer, process, learning) against stakeholder expectations.