Needs Assessment and Business Case Development Flashcards
6 cards from real Certified Business Analysis Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Needs Assessment and Business Case Development flashcards as text
What is the primary purpose of a needs assessment in business analysis?
Answer: To identify and analyze gaps between the current and desired state of the organization
A needs assessment identifies the gap between the current organizational state and the desired future state, forming the foundation for defining a solution.
Which of the following BEST describes a 'business problem' in the context of needs assessment?
Answer: A situation where actual performance falls short of desired performance
A business problem exists when actual organizational performance is below desired levels, creating a need for change or improvement.
What tool is commonly used to identify root causes of a business problem?
Answer: Fishbone (Ishikawa) Diagram
A Fishbone (Ishikawa) Diagram visually maps the potential root causes of a problem, helping analysts identify underlying issues rather than symptoms.
In a business case, what does 'financial feasibility' assess?
Answer: Whether the expected financial benefits justify the costs of the proposed solution
Financial feasibility assesses whether the projected financial benefits (ROI, payback period, NPV) outweigh the costs of implementing the solution.
Which section of a business case describes what will happen if no action is taken?
Answer: The 'do nothing' option
The 'do nothing' option describes the consequences of taking no action, which is a critical baseline comparison in a business case.
What is 'gap analysis' used for in needs assessment?
Answer: Identifying differences between current capabilities and required future capabilities
Gap analysis compares current capabilities or states against the desired future state to identify what needs to change to meet business needs.