Certified Agile Service Manager Agile and Scrum Fundamentals 5 — Questions and Answers
Question 1: In Agile Service Management, which ITSM process benefits most directly from applying a Kanban board?
- Service Level Management
- Incident Management (Correct answer)
- Change Management
- Configuration Management
Correct answer: Incident Management
Incident Management benefits from Kanban because it handles a continuous flow of incoming work items that need to be prioritized and tracked visually.
Question 2: What does the Agile principle of 'sustainable pace' mean for a development team?
- The team must deliver at increasing speed each Sprint
- The team should work at a pace they can maintain indefinitely without burnout (Correct answer)
- The team must match the pace set by the Product Owner
- The team's pace is determined by management capacity plans
Correct answer: The team should work at a pace they can maintain indefinitely without burnout
Sustainable pace means the team works at a consistent, maintainable rate that can be sustained indefinitely for long-term productivity.
Question 3: Which Scrum event is explicitly time-boxed to 8 hours for a one-month Sprint?
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Sprint Planning (Correct answer)
Correct answer: Sprint Planning
Sprint Planning is time-boxed to a maximum of 8 hours for a one-month Sprint, with shorter Sprints having proportionally shorter planning sessions.
Question 4: What is a 'Release Train Engineer' (RTE) responsible for in SAFe?
- Writing code for the most critical features
- Serving as a servant leader and coach for the Agile Release Train (Correct answer)
- Approving all architecture decisions across teams
- Managing the budget for all Agile teams
Correct answer: Serving as a servant leader and coach for the Agile Release Train
The Release Train Engineer acts as a servant leader and Agile coach for the ART, facilitating ART-level events and removing impediments.
Question 5: Which Agile concept describes the practice of testing as early and often as possible throughout development?
- Test-at-the-end
- Shift-left testing (Correct answer)
- UAT gating
- Regression-only testing
Correct answer: Shift-left testing
Shift-left testing moves testing activities earlier in the development lifecycle to catch defects sooner and reduce the cost of fixing them.
Question 6: In Scrum, the Scrum Master serves the organization by doing which of the following?
- Approving all product releases
- Leading and coaching the organization in its Scrum adoption (Correct answer)
- Setting the product vision and roadmap
- Managing contracts with external vendors
Correct answer: Leading and coaching the organization in its Scrum adoption
The Scrum Master serves the organization by planning Scrum adoption, coaching on empirical thinking, and facilitating Scrum events as needed.
Question 7: What is 'MVP' in the context of Agile product development?
- Most Valuable Player — the top-performing team member
- Minimum Viable Product — the smallest product that delivers value and enables learning (Correct answer)
- Maximum Value Point — the peak revenue potential of a product
- Minimum Validated Plan — the baseline project plan
Correct answer: Minimum Viable Product — the smallest product that delivers value and enables learning
A Minimum Viable Product is the smallest product release that delivers enough value to users to enable the team to validate key assumptions and learn.
Certified Agile Service Manager Agile and Scrum Fundamentals 5
In Agile Service Management, which ITSM process benefits most directly from applying a Kanban board?