Certified Agile Service Manager FREE Certified Agile Service Manager Kanban, Lean, and DevOps Questions and Answers 2

Question 1

In a Kanban system applied to IT service management, what is the primary purpose of setting Work-in-Progress (WIP) limits?

Accepted Answer

To reduce context switching and improve flow efficiency

Answer

To ensure team members always have maximum tasks assigned

Answer

To eliminate the need for sprint planning ceremonies

Answer

To increase the total throughput by adding more parallel work

Question 2

Which Lean concept focuses on eliminating activities that consume resources but create no value for the customer?

Accepted Answer

Muda

Answer

Kaizen

Answer

Heijunka

Answer

Genchi Genbutsu

Question 3

In DevOps practice, what does the concept of 'shifting left' mean for service management?

Accepted Answer

Moving deployment responsibilities to earlier development stages

Answer

Transferring all testing to the operations team

Answer

Delaying security reviews until after production release

Answer

Reducing the number of environments in the pipeline

Question 4

A Certified Agile Service Manager notices that a Kanban board has tasks stuck in the 'Waiting for Approval' column for days. Which Lean principle should guide the resolution?

Accepted Answer

Flow

Answer

Perfection

Answer

Value Stream Mapping

Answer

Pull System

Question 5

Which DevOps practice directly supports the Lean principle of building quality in rather than inspecting quality after the fact?

Accepted Answer

Automated continuous integration testing

Answer

Change Advisory Board reviews

Answer

Manual regression testing cycles

Answer

Post-implementation reviews

Question 6

What is a key difference between a Kanban 'pull' system and a traditional 'push' system in service management?

Accepted Answer

Pull systems allow teams to take new work only when capacity is available while push systems assign work regardless of capacity

Answer

Pull systems assign work based on manager priorities while push systems use automation

Answer

Pull systems require daily standup meetings while push systems do not

Answer

Pull systems only work for incident management while push systems work for all ITSM processes