Certified Agile Service Manager FREE Certified Agile Service Manager Agile Manifesto and Principles Questions and Answers 2 — Questions and Answers
Question 1: Which Agile Manifesto value emphasizes the importance of delivering working solutions over comprehensive documentation?
- Working software over comprehensive documentation (Correct answer)
- Individuals and interactions over processes and tools
- Customer collaboration over contract negotiation
- Responding to change over following a plan
Correct answer: Working software over comprehensive documentation
The Agile Manifesto explicitly states that working software is valued more than comprehensive documentation.
Question 2: In the context of Agile Service Management, what does the principle 'welcome changing requirements, even late in development' primarily support?
- Scope creep without boundaries
- Competitive advantage through adaptability (Correct answer)
- Ignoring initial planning efforts
- Reducing team accountability
Correct answer: Competitive advantage through adaptability
Welcoming change late in development harnesses it for the customer's competitive advantage, as stated in the Agile principles.
Question 3: How many principles support the four values of the Agile Manifesto?
- 8
- 10
- 12 (Correct answer)
- 14
Correct answer: 12
The Agile Manifesto is supported by exactly 12 principles that guide Agile practices.
Question 4: Which Agile principle is most directly applied when an Agile Service Manager conducts a retrospective after each sprint?
- Deliver working software frequently
- The most efficient method of communication is face-to-face conversation
- At regular intervals, the team reflects on how to become more effective (Correct answer)
- Business people and developers must work together daily
Correct answer: At regular intervals, the team reflects on how to become more effective
Retrospectives directly implement the principle of regular reflection and adjustment of team behavior.
Question 5: When applying the Agile Manifesto to service management, what does 'individuals and interactions over processes and tools' mean for an Agile Service Manager?
- Eliminate all documented processes immediately
- Prioritize team collaboration and communication while still using processes where helpful (Correct answer)
- Replace all tooling with manual workflows
- Allow team members to work independently without coordination
Correct answer: Prioritize team collaboration and communication while still using processes where helpful
This value means prioritizing people and collaboration while recognizing that processes and tools still have value, just less so.
Question 6: Which scenario best demonstrates the Agile principle of 'simplicity—the art of maximizing the amount of work not done'?
- Building every feature requested regardless of priority
- Automating a repetitive service desk task to eliminate unnecessary manual steps (Correct answer)
- Adding extra approval layers to ensure quality
- Documenting every possible edge case before starting work
Correct answer: Automating a repetitive service desk task to eliminate unnecessary manual steps
Automating repetitive tasks eliminates unnecessary work, directly embodying the simplicity principle.
Certified Agile Service Manager FREE Certified Agile Service Manager Agile Manifesto and Principles Questions and Answers 2
Which Agile Manifesto value emphasizes the importance of delivering working solutions over comprehensive documentation?