CEP CEP Digital & Technology Etiquette 2 — Questions and Answers
Question 1: What is proper etiquette for virtual meeting video backgrounds?
- Use any background that expresses your personality
- Use a clean, neutral, or professionally blurred background (Correct answer)
- Always use your company logo as a virtual background
- A cluttered background is acceptable if your microphone is muted
Correct answer: Use a clean, neutral, or professionally blurred background
A clean, neutral, or professionally blurred background is appropriate for virtual meetings to minimize distractions.
Question 2: When should you mute yourself during a virtual meeting?
- Only when you are eating or drinking
- Whenever you are not actively speaking (Correct answer)
- Only if your surrounding environment is noisy
- Never, to show you are present and engaged
Correct answer: Whenever you are not actively speaking
Best practice is to remain muted whenever you are not actively speaking to prevent background noise from disrupting the meeting for others.
Question 3: What is the appropriate etiquette for posting on a company's official social media page?
- Post anything that promotes the company freely and frequently
- Post only approved, accurate content that aligns with brand guidelines and company policy (Correct answer)
- Share personal opinions alongside company news for authenticity
- Post as frequently as possible to maximize audience engagement
Correct answer: Post only approved, accurate content that aligns with brand guidelines and company policy
Company social media posts must always be approved, accurate, and consistent with brand guidelines and organizational policy.
Question 4: How should you handle a confidential document received via email in error?
- Forward it to your team for general awareness
- Notify the sender immediately and delete the email without reading further (Correct answer)
- Save it in a secure folder in case it becomes relevant later
- Reply asking for clarification about its contents
Correct answer: Notify the sender immediately and delete the email without reading further
If you receive a confidential document in error, immediately notify the sender and delete it without further review.
Question 5: What is the correct etiquette for making a professional phone call?
- Call at any hour since the person can ignore it if busy
- Identify yourself immediately, state your purpose, and ask if it is a good time to talk (Correct answer)
- Get directly to business without any pleasantries
- Leave a voicemail only if the call goes unanswered after multiple attempts
Correct answer: Identify yourself immediately, state your purpose, and ask if it is a good time to talk
Professional phone etiquette requires identifying yourself, stating your purpose, and confirming the other person is available to speak.
Question 6: When is it acceptable to text a business associate rather than call or email?
- Always, since texting is faster and more convenient
- For brief, time-sensitive messages with contacts who have an established working relationship with you (Correct answer)
- Only on weekends when email is less monitored
- Never in any professional context
Correct answer: For brief, time-sensitive messages with contacts who have an established working relationship with you
Texting is appropriate for brief, urgent messages when there is an established relationship and mutual comfort with the communication channel.
CEP CEP Digital & Technology Etiquette 2
What is proper etiquette for virtual meeting video backgrounds?