CELC Measuring Coaching ROI 2

Question 1

Which financial metric best captures the monetary value generated relative to the total cost of an executive coaching program?

Accepted Answer

Return on Investment (ROI) percentage

Answer

Net Promoter Score

Answer

Employee Engagement Index

Answer

360-degree feedback delta

Question 2

A coaching program cost $50,000 and generated $200,000 in measurable business benefits. What is the ROI?

Accepted Answer

300%

Answer

25%

Answer

400%

Answer

150%

Question 3

The Phillips ROI Methodology adds which level to Kirkpatrick's original four-level evaluation model?

Accepted Answer

Return on Investment

Answer

Behavior Transfer

Answer

Business Impact

Answer

Learning Sustainability

Question 4

When isolating the effects of coaching from other organizational initiatives, which technique asks participants to estimate what portion of improvement is attributable to coaching?

Accepted Answer

Participant estimation

Answer

Control group comparison

Answer

Trend line analysis

Answer

Statistical process control

Question 5

Which data type is MOST challenging to convert into monetary value for ROI calculations?

Accepted Answer

Improved executive self-awareness

Answer

Reduced employee turnover

Answer

Increased sales revenue

Answer

Decreased absenteeism

Question 6

A benefit-cost ratio (BCR) of 3.5 for a coaching program means:

Accepted Answer

For every dollar invested, $3.50 in benefits was returned

Answer

The program cost 3.5 times more than expected

Answer

The program has a 3.5% profit margin

Answer

Coaching sessions averaged 3.5 hours each

Question 7

Which stakeholder group typically defines what constitutes an acceptable ROI threshold before a coaching program begins?

Accepted Answer

C-suite sponsors and organizational leadership

Answer

The executive coaches themselves

Answer

HR learning and development staff

Answer

External evaluators and auditors