Emotional Intelligence in Coaching Flashcards
7 cards from real CELC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Emotional Intelligence in Coaching flashcards as text
A coaching client consistently interrupts others in team meetings and dismisses feedback. Which EI competency is most underdeveloped?
Answer: Self-regulation
Self-regulation governs impulse control and the ability to pause before reacting, both of which are deficient when someone interrupts and dismisses input.
In Goleman's EI model, 'service orientation' is a sub-competency of which domain?
Answer: Social awareness
Service orientation—anticipating, recognizing, and meeting stakeholder needs—falls under the social awareness domain in Goleman's framework.
A client reports feeling 'fine' yet displays clenched fists and a tight jaw during sessions. The most EI-informed coaching response is to:
Answer: Gently name the observed physical cues and invite reflection
Naming somatic cues without judgment invites the client to bridge the gap between stated and felt emotion, deepening self-awareness.
Which technique best helps a leader client build empathy toward a difficult direct report?
Answer: Role reversal perspective-taking exercise
Perspective-taking through role reversal activates empathic understanding by cognitively placing the client in the other person's experience.
A senior executive wants to improve their influence with the board. From an EI standpoint, the coach should first explore the client's:
Answer: Ability to read the room and manage impressions
Influence at the board level depends heavily on social awareness—reading group dynamics—and impression management, both EI-rooted competencies.
The 'amygdala hijack' concept introduced by Goleman describes:
Answer: A rapid emotional response that bypasses rational thought
An amygdala hijack occurs when intense emotion triggers an automatic fight-or-flight response before the prefrontal cortex can process rationally.
When using an EI 360-degree feedback tool in coaching, the primary purpose is to:
Answer: Surface gaps between self-perception and others' perceptions of EI behaviors
EI 360 tools reveal blind spots by contrasting how clients see themselves with how colleagues experience their emotional behaviors.
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