Responding to Healthcare Issues Flashcards
7 cards from real CELBAN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Responding to Healthcare Issues flashcards as text
A patient's family member insists that the nurse is providing incorrect medication. What is the most appropriate initial response?
Answer: Acknowledge the concern, pause the administration, and verify the order
Patient and family concerns about medication should always be taken seriously; pausing to verify ensures safety.
During a busy shift, a nurse notices a colleague appears to be under the influence of alcohol. What should the nurse do first?
Answer: Immediately remove the colleague from patient care and report to the supervisor
An impaired colleague poses an immediate risk to patients and must be removed from care and reported promptly.
A patient refuses to take a prescribed medication. Which response best reflects the nurse's role?
Answer: Document the refusal and notify the physician
Patients have the right to refuse treatment; the nurse must document the refusal and inform the prescribing physician.
A nurse discovers a medication error made by a previous nurse. What is the priority action?
Answer: Assess the patient immediately, notify the physician, and complete an incident report
Immediate patient assessment and transparent reporting are essential steps following the discovery of a medication error.
An elderly patient with dementia repeatedly pulls out their IV line. What is the most appropriate nursing response?
Answer: Discuss with the care team and explore alternatives such as mittens or distraction techniques before considering restraints
Least-restrictive interventions must be explored with the interdisciplinary team before any form of restraint is applied.
A post-operative patient complains of worsening pain that is not relieved by the prescribed analgesic. What should the nurse do?
Answer: Reassess the pain, contact the physician to report the findings, and request a medication review
Unrelieved post-operative pain requires reassessment and prompt communication with the physician for an adjusted pain management plan.
During a handover, the incoming nurse realizes critical information about a patient's allergy was omitted. What is the best course of action?
Answer: Immediately flag the omission, update the patient's records, and inform the care team
Missing allergy information is a patient safety risk that must be corrected immediately and communicated to the team.