Practice Test Geeks(CELBAN) Canadian English Language Benchmark Assessment for Nurses Practice Test
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Professional Etiquette and Communication Flashcards

7 cards from real CELBAN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Professional Etiquette and Communication flashcards as text

  1. A nurse overhears two colleagues discussing a patient's diagnosis in a crowded elevator. The BEST response is to:

    Answer: Politely remind colleagues that patient confidentiality must be maintained in public spaces

    Any identifiable patient information must not be discussed in public areas; a polite reminder upholds privacy standards without escalating unnecessarily.

  2. When communicating with a patient who speaks limited English, which approach is MOST appropriate?

    Answer: Use a certified medical interpreter for important clinical conversations

    Certified medical interpreters ensure accurate clinical communication and protect the patient's right to understand their care.

  3. A nurse disagrees with a physician's order. The MOST professional action is to:

    Answer: Clarify the concern directly with the physician using assertive, respectful communication

    Assertive professional communication with the ordering provider is the appropriate first step when a nurse questions an order's safety or appropriateness.

  4. During an SBAR communication to a physician, what does the 'B' stand for?

    Answer: Background

    In the SBAR framework, 'B' stands for Background, which provides relevant history and context to support the clinical recommendation.

  5. A patient tells the nurse a piece of information 'in confidence' that is clinically significant. The nurse should:

    Answer: Inform the patient that information affecting care must be shared with the care team

    Nurses must explain the limits of confidentiality; safety-relevant information must be shared with the team, and the patient should be informed of this.

  6. Which of the following is an example of non-therapeutic communication?

    Answer: 'You shouldn't worry — the doctor knows best.'

    'You shouldn't worry' dismisses the patient's feelings and closes down communication, making it non-therapeutic.

  7. A newly arrived patient does not make eye contact with the nurse during assessment. The nurse should FIRST consider that:

    Answer: This may be a cultural norm and proceed respectfully without assuming disengagement

    Cultural backgrounds vary widely in norms around eye contact; nurses must avoid ethnocentric assumptions and adapt communication accordingly.