CEHRS - Certified Electronic Health Records Specialist Patient Registration and Demographics Questions and Answers

Question 1

A new patient arrives at a clinic and provides their name, address, and date of birth.
The CEHRS enters this information into the EHR system.
Which of the following is the MOST critical next step to ensure patient safety and data integrity?

Accepted Answer

Verify the patient's information using a government-issued photo ID.

Answer

Ask for the patient's insurance information.

Answer

Schedule the patient's appointment with the provider.

Answer

Provide the patient with a copy of the clinic's privacy policy.

Question 2

An established patient calls to schedule a follow-up appointment. The CEHRS asks for the patient's name and date of birth. The patient states their address has recently changed. What is the CEHRS's responsibility regarding this new information?

Accepted Answer

Update the patient's demographic information in the EHR immediately.

Answer

Make a note of the new address on a sticky note to update later.

Answer

Tell the patient to update their address at their next appointment.

Answer

Ignore the information as it is not relevant to scheduling the appointment.

Question 3

During patient registration, a CEHRS notices that a patient's last name is spelled differently on their insurance card compared to their driver's license. Which of the following actions should the CEHRS take?

Accepted Answer

Politely ask the patient to clarify the correct legal spelling of their last name.

Answer

Use the spelling from the insurance card to ensure payment.

Answer

Use the spelling from the driver's license as it is a legal document.

Answer

Enter both spellings in the patient's record.

Question 4

A CEHRS is registering a patient who does not speak English. The patient is accompanied by their 15-year-old child, who offers to translate. What is the most appropriate action for the CEHRS to take?

Accepted Answer

Use a professional medical interpreter service provided by the facility.

Answer

Allow the child to translate to speed up the registration process.

Answer

Use a web-based translation application on the computer.

Answer

Give the patient the forms to fill out to the best of their ability.

Question 5

Which of the following is a primary reason for collecting detailed patient demographic data in an EHR system?

Accepted Answer

To report on community health trends and for research purposes.

Answer

To create marketing campaigns for the healthcare facility.

Answer

To sell aggregated, de-identified data to pharmaceutical companies.

Answer

To ensure compliance with local zoning and building codes.

Question 6

A patient is being registered in the emergency department and is unconscious and without identification. What is the standard practice for entering the patient into the EHR system?

Accepted Answer

Create a new record using a temporary generic name, like 'John Doe' or 'Jane Doe'.

Answer

Wait until the patient regains consciousness to register them.

Answer

Refuse to treat the patient until their identity can be confirmed.

Answer

Use the name of the person who brought the patient to the hospital.