CEHRS - Certified Electronic Health Records Specialist Patient Portal and Education Questions and Answers

Question 1

A patient calls the clinic stating they cannot see their recent lab results on the patient portal, though their provider said the results would be available.
What is the MOST likely reason for this issue that a CEHRS should investigate first?

Accepted Answer

The lab results have not yet been reviewed and electronically released by the provider.

Answer

The patient is looking in the wrong section of the portal.

Answer

The lab interface to the EHR is malfunctioning for all patients.

Answer

The patient's portal account has been temporarily deactivated due to inactivity.

Question 2

Which federal incentive program, now part of the Merit-based Incentive Payment System (MIPS), was instrumental in promoting the adoption of patient portals to meet patient engagement objectives?

Accepted Answer

Meaningful Use

Answer

HIPAA (Health Insurance Portability and Accountability Act)

Answer

HITECH (Health Information Technology for Economic and Clinical Health) Act

Answer

Affordable Care Act (ACA)

Question 3

A CEHRS is assisting an elderly patient who is hesitant to use the patient portal, stating they are not comfortable with computers. Which of the following is the MOST effective educational strategy?

Accepted Answer

Offering a brief, in-person demonstration of a single, high-value feature, such as viewing appointments.

Answer

Advising the patient to ask a family member to manage their portal account.

Answer

Providing the patient with a comprehensive, multi-page user manual to study at home.

Answer

Directing the patient to the portal's online 'Frequently Asked Questions' (FAQ) page.

Question 4

Which of the following is a primary function of the 'secure messaging' feature within a patient portal?

Accepted Answer

To enable HIPAA-compliant, non-urgent communication between the patient and the care team.

Answer

To allow patients to communicate with their insurance company about claims.

Answer

To provide a platform for emergency medical communication with on-call providers.

Answer

To facilitate social networking between patients who have similar health conditions.

Question 5

When a CEHRS is enrolling a new patient for portal access at the clinic, which step is MOST critical for authenticating the patient's identity and protecting their health information?

Accepted Answer

Verifying the patient's identity using a government-issued photo ID.

Answer

Sending a confirmation link to the patient's provided email address.

Answer

Asking the patient to create a security question they can remember.

Answer

Providing the patient with a brochure on the portal's security features.

Question 6

A primary benefit of using the EHR to deliver patient-specific educational materials through the patient portal is that it:

Accepted Answer

allows for automated, timely delivery of information directly relevant to the patient's diagnosis.

Answer

eliminates the need for the provider to verbally discuss the condition with the patient.

Answer

guarantees that the patient will read and fully comprehend the material.

Answer

satisfies a core requirement for all private insurance payer contracts.