Troubleshooting & Problem Resolution Flashcards
7 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Troubleshooting & Problem Resolution flashcards as text
A CDT professional notices that a document's version history shows two versions with identical timestamps. What is the MOST likely cause?
Answer: A system clock error or a rapid automated process created two versions within the same timestamp resolution
When two automated actions occur within the same clock tick or when clock resolution is coarse, the system can record identical timestamps for distinct versions.
After applying a new access control policy, a department head can no longer view documents in a folder they previously managed. What should be investigated?
Answer: Whether the new policy explicitly denies access, overriding previous inherited permissions
Explicit deny rules in access control policies take precedence over inherited permissions and can revoke previously granted access.
A content management system fails to render thumbnails for newly uploaded Word documents but does so correctly for PDFs. What is the MOST likely cause?
Answer: The thumbnail generation service lacks a required Word processing component or library
Thumbnail generation for Office formats typically requires a server-side component such as LibreOffice; its absence causes Word documents to fail while PDF thumbnails succeed.
A user reports that they submitted a document for review two days ago but the reviewer has not received it. The workflow shows the step as 'pending.' What should the troubleshooter check first?
Answer: Whether the workflow notification email was sent and whether the reviewer's email address in the system is correct
Checking whether the notification was dispatched and verifying the reviewer's stored email address quickly isolates whether the issue is with notification delivery or address configuration.
A barcode-based auto-classification system is misreading barcodes on documents scanned at 150 DPI. What is the BEST resolution?
Answer: Increase the scanning resolution to at least 300 DPI to ensure accurate barcode reading
Barcode readers generally require a minimum of 300 DPI to reliably decode standard barcodes; scanning below this threshold causes frequent misreads.
A compliance officer reports that a disposition freeze applied to a record category did not prevent several records from being auto-deleted. What is MOST likely the cause?
Answer: The freeze was applied after the deletion job had already started processing those records
If the deletion job begins processing before a freeze is applied, in-progress deletions may complete before the hold takes effect.
A CDT professional is troubleshooting duplicate document records created during a system integration. What is the BEST long-term preventive measure?
Answer: Implement a deduplication check using a unique document identifier or hash at the point of ingestion
Checking for a unique identifier or content hash at ingestion time prevents duplicates from entering the system rather than requiring post-hoc cleanup.