Practice Test Geeks(CDT) Certified Document Technologist Practice Test
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Troubleshooting & Problem Resolution Flashcards

7 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Troubleshooting & Problem Resolution flashcards as text

  1. Users in a remote office report extremely slow document retrieval times while headquarters users experience normal speeds. What is the MOST likely cause?

    Answer: Network latency or insufficient WAN bandwidth between the sites

    WAN latency and bandwidth limitations are the primary cause of performance disparities between geographically separated office locations.

  2. After migrating documents to a new repository, hyperlinks within compound documents no longer resolve. What should be done?

    Answer: Run a link-update or path-remapping utility to reflect the new repository structure

    Internal hyperlinks embed the original repository paths and must be remapped to the new structure after migration.

  3. A document's audit trail shows an unauthorized access event outside business hours. What is the FIRST action a CDT professional should take?

    Answer: Immediately notify the information security team and preserve the audit log

    Preserving evidence and escalating to information security are the required first steps when a potential security breach is detected.

  4. A capture station produces TIFF images that are too large for the configured storage quota. Which setting adjustment is MOST appropriate?

    Answer: Lower the scanning resolution or switch to a more efficient compression setting such as CCITT Group 4

    Adjusting resolution or applying efficient compression like CCITT Group 4 significantly reduces TIFF file size without sacrificing legibility.

  5. A records manager reports that vital records cannot be placed on legal hold because the hold option is grayed out. What is the MOST likely cause?

    Answer: The user account lacks the required legal hold permission role

    Legal hold functions are typically restricted to authorized roles, and a grayed-out control usually indicates insufficient permissions.

  6. During a system health check, a CDT professional finds that database transaction logs are consuming 95% of available disk space. What is the BEST immediate action?

    Answer: Perform a full database backup and then truncate or archive the transaction logs

    Backing up first ensures recoverability, and then truncating logs is the correct and safe way to reclaim disk space in an over-grown log situation.

  7. A PDF document fails to render in the web viewer but opens correctly in a desktop PDF reader. What should be checked first?

    Answer: Whether the PDF uses features or a specification version not supported by the web viewer

    Web-based PDF viewers often support a subset of PDF features; advanced elements like embedded JavaScript or newer PDF versions can cause rendering failures.