Troubleshooting & Problem Resolution Flashcards
7 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Troubleshooting & Problem Resolution flashcards as text
A document management system returns a 'file locked' error when multiple users attempt to open the same record. What is the FIRST step to resolve this?
Answer: Identify which user or process holds the lock and release it safely
Identifying the lock owner and releasing it safely prevents data corruption and avoids disrupting other users.
Users report that full-text search in the document repository returns no results even though documents exist. Which component should be investigated first?
Answer: The indexing service to confirm it is running and up to date
Full-text search depends on a current index; a stopped or stale indexing service is the most common cause of empty results.
A scanned document appears correctly in the capture software but is stored with a blank page in the repository. What is the MOST likely cause?
Answer: A blank-page detection setting that is misidentifying content pages
Blank-page detection algorithms with incorrect thresholds can mistakenly discard content-bearing pages during ingestion.
A retention policy is failing to auto-delete records that have passed their disposition date. Which of the following is the MOST likely root cause?
Answer: The disposition engine job is not scheduled or has failed silently
A failed or unscheduled disposition job is the most common reason automated record destruction does not execute on time.
After a system upgrade, users can open documents but cannot annotate them. What should the administrator check first?
Answer: Whether the annotation service or plugin was re-enabled post-upgrade
Upgrades frequently disable or reset annotation services and plugins, which must be explicitly re-enabled after migration.
A workflow route that was functioning correctly is now skipping the approval step and moving documents directly to final disposition. What should be reviewed first?
Answer: Conditional routing rules or threshold changes in the workflow definition
Changes to conditional routing logic or approval thresholds in the workflow definition can cause steps to be bypassed unexpectedly.
A CDT professional discovers that OCR-converted documents have high character error rates only on pages with colored backgrounds. What is the BEST corrective action?
Answer: Apply grayscale or binarization pre-processing before OCR
Converting colored backgrounds to grayscale or binary images removes noise that causes OCR misreads on non-white page backgrounds.