CDT Communication & Conflict Resolution in Diversity Flashcards
6 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CDT Communication & Conflict Resolution in Diversity flashcards as text
What is 'active listening' and why is it critical in diversity training facilitation?
Answer: Fully concentrating, understanding, and responding thoughtfully to speakers
Active listening involves fully concentrating on, understanding, and thoughtfully responding to a speaker, which is critical in diversity training to validate participants' experiences and build psychological safety.
What is a 'microaggression' in the context of workplace diversity?
Answer: A subtle, often unintentional statement or action that demeans a marginalized group
Microaggressions are brief, everyday exchanges that send denigrating messages to members of marginalized groups, often unintentional but cumulatively harmful.
Which communication style is most effective when addressing a potential microaggression witnessed in the workplace?
Answer: Using 'I' statements to describe impact without accusation
Using 'I' statements to describe the impact of observed behavior without accusatory language promotes productive dialogue and reduces defensiveness when addressing microaggressions.
What is 'code-switching' in the context of diversity and workplace communication?
Answer: Adjusting one's language, tone, or behavior to fit a dominant cultural norm
Code-switching refers to the practice of marginalized individuals adjusting their communication style, behavior, or appearance to conform to the dominant culture's norms, often at psychological cost.
In diversity conflict resolution, what does the term 'cultural humility' mean?
Answer: An ongoing commitment to self-reflection and learning about others' cultures
Cultural humility is a lifelong process of self-reflection and critique regarding one's own cultural assumptions, combined with genuine openness to learning from and about others' cultures.
What communication barrier is most commonly associated with 'in-group favoritism' in diverse teams?
Answer: Selective listening and information sharing that excludes out-group members
In-group favoritism creates communication barriers through selective information sharing, preferential listening, and informal networks that exclude members of out-groups.