CDT Communication & Conflict Resolution in Diversity Flashcards
6 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CDT Communication & Conflict Resolution in Diversity flashcards as text
What is the recommended approach when a diversity training participant becomes emotionally activated during a difficult discussion?
Answer: Acknowledge the emotion, validate the experience, and offer a break if needed
Acknowledging and validating a participant's emotional response demonstrates respect and psychological safety, while offering a break preserves their dignity and keeps the session productive.
What is 'nonviolent communication' (NVC) and how does it apply to diversity conflict resolution?
Answer: A communication framework focusing on observations, feelings, needs, and requests
NVC, developed by Marshall Rosenberg, is a communication framework that focuses on expressing observations, feelings, needs, and requests without blame, making it highly effective in resolving diversity-related conflicts.
Which conflict resolution style is characterized by attempting to satisfy all parties' concerns fully?
Answer: Collaborating
The collaborating style, from the Thomas-Kilmann Conflict Mode Instrument, is characterized by working with others to find solutions that fully satisfy the concerns of all parties involved.
What is 'implicit bias' and how does it affect workplace communication?
Answer: Unconscious attitudes or stereotypes that influence decisions and interactions
Implicit bias refers to unconscious attitudes and stereotypes that influence our perceptions and decisions without our awareness, often affecting hiring, promotion, and day-to-day communication in the workplace.
In diversity facilitation, what is the purpose of establishing 'community agreements' at the start of a session?
Answer: To create shared norms that foster respectful, open dialogue
Community agreements (also called ground rules or working agreements) establish shared expectations for respectful dialogue, creating a safer container for discussing sensitive diversity topics.
What does 'stereotype threat' refer to in diversity training contexts?
Answer: The risk of confirming a negative stereotype about one's group, which impairs performance
Stereotype threat, identified by Claude Steele, is the experience of anxiety when one is at risk of confirming a negative stereotype about one's social group, which can undermine performance and engagement.