CDT CDT Communication & Conflict Resolution in Diversity

Question 1

What is 'active listening' and why is it critical in diversity training facilitation?

Accepted Answer

Fully concentrating, understanding, and responding thoughtfully to speakers

Answer

Active listening involves fully concentrating on, understanding, and thoughtfully responding to a speaker, which is critical in diversity training to validate participants' experiences and build psychological safety.

Question 2

What is a 'microaggression' in the context of workplace diversity?

Accepted Answer

A subtle, often unintentional statement or action that demeans a marginalized group

Answer

Microaggressions are brief, everyday exchanges that send denigrating messages to members of marginalized groups, often unintentional but cumulatively harmful.

Question 3

Which communication style is most effective when addressing a potential microaggression witnessed in the workplace?

Accepted Answer

Using 'I' statements to describe impact without accusation

Answer

Using 'I' statements to describe the impact of observed behavior without accusatory language promotes productive dialogue and reduces defensiveness when addressing microaggressions.

Question 4

What is 'code-switching' in the context of diversity and workplace communication?

Accepted Answer

Adjusting one's language, tone, or behavior to fit a dominant cultural norm

Answer

Code-switching refers to the practice of marginalized individuals adjusting their communication style, behavior, or appearance to conform to the dominant culture's norms, often at psychological cost.

Question 5

In diversity conflict resolution, what does the term 'cultural humility' mean?

Accepted Answer

An ongoing commitment to self-reflection and learning about others' cultures

Answer

Cultural humility is a lifelong process of self-reflection and critique regarding one's own cultural assumptions, combined with genuine openness to learning from and about others' cultures.

(CDT) Certified Diversity Trainer Practice Test

(CDT) Certified Diversity Trainer Practice Test

CDT CDT Communication & Conflict Resolution in Diversity