CDT CDT Communication & Conflict Resolution in Diversity

Question 1

What is 'active listening' and why is it critical in diversity training facilitation?

Accepted Answer

Fully concentrating, understanding, and responding thoughtfully to speakers

Answer

Taking detailed notes on everything said

Answer

Agreeing with every participant's statement

Answer

Repeating verbatim what participants say

Question 2

What is a 'microaggression' in the context of workplace diversity?

Accepted Answer

A subtle, often unintentional statement or action that demeans a marginalized group

Answer

A major act of intentional discrimination

Answer

Physical aggression in the workplace

Answer

A formal grievance filed by an employee

Question 3

Which communication style is most effective when addressing a potential microaggression witnessed in the workplace?

Accepted Answer

Using 'I' statements to describe impact without accusation

Answer

Publicly calling out and shaming the offender

Answer

Ignoring it to avoid conflict

Answer

Immediately escalating to HR

Question 4

What is 'code-switching' in the context of diversity and workplace communication?

Accepted Answer

Adjusting one's language, tone, or behavior to fit a dominant cultural norm

Answer

Changing programming languages during a project

Answer

Translating documents into multiple languages

Answer

Using industry jargon in meetings

Question 5

In diversity conflict resolution, what does the term 'cultural humility' mean?

Accepted Answer

An ongoing commitment to self-reflection and learning about others' cultures

Answer

Believing one's own culture is superior

Answer

Memorizing facts about different cultural groups

Answer

Avoiding discussions about cultural differences

Question 6

What communication barrier is most commonly associated with 'in-group favoritism' in diverse teams?

Accepted Answer

Selective listening and information sharing that excludes out-group members

Answer

Language differences

Answer

Different time zones

Answer

Incompatible technology tools