CDT CDT Communication & Conflict Resolution in Diversity 2

Question 1

What is the primary goal of 'interest-based' conflict resolution in diversity disputes?

Accepted Answer

Understanding underlying needs and finding mutually beneficial solutions

Answer

Interest-based conflict resolution focuses on understanding the underlying needs, interests, and concerns of all parties rather than debating positions, leading to more durable and mutually satisfying solutions.

Question 2

Which listening technique involves reflecting the speaker's emotional content back to them to demonstrate understanding?

Accepted Answer

Empathic reflection

Answer

Empathic reflection involves naming and mirroring the speaker's emotional state (e.g., 'It sounds like you felt dismissed'), demonstrating genuine understanding of their experience.

Question 3

What does 'psychological safety' mean in the context of diversity training communication?

Accepted Answer

An environment where people feel safe to speak up without fear of punishment

Answer

Psychological safety, as defined by Amy Edmondson, is a shared belief that the team is safe for interpersonal risk-taking, including speaking up about sensitive diversity topics without fear of humiliation.

Question 4

When two employees have a conflict rooted in cultural differences around directness, what is the trainer's best first step?

Accepted Answer

Help both parties understand each other's cultural communication norms

Answer

Facilitating mutual cultural understanding helps both parties recognize that different communication styles (direct vs. indirect) reflect cultural norms rather than personal hostility, creating a foundation for resolution.

Question 5

What is 'bystander intervention' in the context of workplace diversity?

Accepted Answer

Proactive steps taken by observers to safely interrupt discriminatory behavior

Answer

Bystander intervention involves equipping witnesses of discriminatory behavior with skills and strategies to safely and effectively interrupt the situation and support those targeted.

(CDT) Certified Diversity Trainer Practice Test

(CDT) Certified Diversity Trainer Practice Test

CDT CDT Communication & Conflict Resolution in Diversity 2