CDS Stakeholder Communication & Change Management Flashcards
6 cards from real CDS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CDS Stakeholder Communication & Change Management flashcards as text
Which communication strategy is most effective when introducing a new data governance policy to business unit stakeholders who are resistant to change?
Answer: Engage stakeholders early with workshops that explain the business value and gather their input
Early engagement through collaborative workshops builds stakeholder buy-in by demonstrating business value and incorporating their concerns into the policy design.
A data steward is preparing a data quality report for the CFO. Which communication approach is most appropriate?
Answer: Deliver a concise executive summary with business impact metrics and recommendations
Executive stakeholders need high-level summaries with business impact framing rather than technical detail, enabling fast decision-making.
In a data governance change management program, what is the primary purpose of a RACI matrix?
Answer: To clarify roles by defining who is Responsible, Accountable, Consulted, and Informed for each activity
A RACI matrix eliminates ambiguity by explicitly assigning responsibility, accountability, consultation, and information rights for every governance activity.
What is a 'data governance council' primarily responsible for in a large organization?
Answer: Providing cross-functional oversight, resolving data policy disputes, and approving governance standards
A data governance council brings together business and IT leadership to set policy, resolve disputes, and ensure consistent governance across the enterprise.
Which change management model is widely used to guide organizations through structured transitions, including data governance implementations?
Answer: Kotter's 8-Step Change Model
Kotter's 8-Step Model provides a structured approach to organizational change, covering urgency creation, coalition building, vision, and anchoring new behaviors.
A data steward notices that a key business unit is not following new data entry standards. What is the best first step?
Answer: Meet with the business unit to understand barriers and provide targeted training or process support
Understanding root causes of non-compliance through dialogue often reveals training gaps or process friction that can be resolved without escalation.
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