CDS CDS Stakeholder Communication & Change Management

Question 1

Which communication strategy is most effective when introducing a new data governance policy to business unit stakeholders who are resistant to change?

Accepted Answer

Engage stakeholders early with workshops that explain the business value and gather their input

Answer

Distribute the policy document via email and require acknowledgment signatures

Answer

Mandate compliance through executive directives without explanation

Answer

Implement the policy silently and address complaints reactively

Question 2

A data steward is preparing a data quality report for the CFO. Which communication approach is most appropriate?

Accepted Answer

Deliver a concise executive summary with business impact metrics and recommendations

Answer

Provide raw SQL query outputs with technical metrics

Answer

Share the full data profiling log with all field-level statistics

Answer

Send a link to the technical data catalog entry

Question 3

In a data governance change management program, what is the primary purpose of a RACI matrix?

Accepted Answer

To clarify roles by defining who is Responsible, Accountable, Consulted, and Informed for each activity

Answer

To schedule data backups across teams

Answer

To rank data quality issues by severity

Answer

To map data flows between source and target systems

Question 4

What is a 'data governance council' primarily responsible for in a large organization?

Accepted Answer

Providing cross-functional oversight, resolving data policy disputes, and approving governance standards

Answer

Writing ETL scripts for data pipelines

Answer

Managing day-to-day database operations

Answer

Conducting penetration testing on data systems

Question 5

Which change management model is widely used to guide organizations through structured transitions, including data governance implementations?

Accepted Answer

Kotter's 8-Step Change Model

Answer

ITIL v4

Answer

Scrum framework

Answer

Six Sigma DMAIC

Question 6

A data steward notices that a key business unit is not following new data entry standards. What is the best first step?

Accepted Answer

Meet with the business unit to understand barriers and provide targeted training or process support

Answer

Escalate immediately to the data governance council for disciplinary action

Answer

Revoke the unit's data entry access until compliance is confirmed

Answer

Document the non-compliance and wait for the annual review